FREQUENTLY ASKED QUESTIONS
SHIPPING / RETURNS
We ship worldwide. Get free shipping in Canada on every order over $75
Orders are all shipped from our Mississauga warehouse via UPS.
Jenny Bird will accept merchandise in its original un-used condition for a refund or exchange within 14 days from the date you receive your product. Sale items are subject to restrictions. For pieces purchased from a stockist, please contact them for their policies. For more information, click here.
If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been placed outside of business hours (Mon-Fri, 9AM - 5PM EST), it cannot be modified or cancelled.
DISCOUNT / SALE POLICY
Jenny Bird reserves the right to exclude certain products and collections from being purchased with discount codes or during sales, and promotions.
In particular, the Rarebird collection is never eligible for discount codes, sales or promotions.
Discount codes cannot be combined with other offers.
ORDER AND PRODUCT INQUIRIES
If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been placed outside of business hours (Mon-Fri, 9AM - 5PM EST), it cannot be modified or cancelled.
We aim to manufacture the highest quality product possible. In the event that a damage does occur outside of normal wear and tear, please email us and describe the issue in detail. Include your name, phone number, and a picture of the product that shows us the issue. We will be happy to do what we can to get your favorite JB piece back to new.
Follow these simple steps to keep your jewels looking their best year after year:
AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
ALWAYS remove your jewellery before swimming, bathing or showering.
TO CLEAN your jewellery, wipe with a soft moist cloth and mild soap, avoid harsh detergents and never use jewellery cleaner on fashion pieces.
STORE each piece separately. The best way to store your necklaces is to hang them.
We are committed to producing top-in-industry quality jewellery with a superior plating thickness. However, if your jewels are exposed to the products above, some tarnishing may occur. It may also naturally occur from certain skin’s PH levels.
PLEASE NOTE: When storing Blanc collection pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.
Yes. All of the above applies, but when storing your white pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.
ABOUT OUR MATERIALS
Our jewellery is manufactured in Qingdao, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. It is of the utmost importance to owners Jenny and Adam that Jenny Bird products are sourced and manufactured responsibly.
To learn more, click here.
Brass is the base metal used for the majority of the pieces and parts. The brass is then electroplated in 14K gold, rhodium, sterling silver, or rose gold. On some styles, genuine leather is used for closures, reconstituted stone, lucite and/or glass is used for stone details, and a jewelers adhesive is used for setting stones.
The Blanc Collection pieces are made using white paint that is sprayed on. It is very strong, and is the same paint used on cars.
PLEASE NOTE: When storing Blanc collection pieces, store them separately from all other jewellery, preferably in its own box, to avoid scratching. Do not store your jewellery in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection pieces individually.
Metal oxidation is a chemical process by which an ionic chemical reaction occurs at the surface of a metal when in the presence of oxygen; it gives off an antique finish to your jewels, whereas high polish remains shiny. See image below.
Left: antique / oxidized | Right: high polish
OTHER JB INQUIRIES
We are sold in over 500 stores worldwide. To find a stockist in your area, click here. Please contact the store in advance if you are looking for a specific style. Stores do not carry the complete assortment of the collection. Please note that RAREBIRDS are only available on jenny-bird.ca.
All of our products are shipped in a Jenny Bird dust bag and matching box so you can ship right to the recipient if you wish! The invoice does not show the prices of your items and you can even add a gift message to your order which will be added as a notecard.
For a helpful step-by-step guide to the newsletter sign up process, please click here.
Jenny leads the design on every piece, working alongside our Design Director and local Toronto bench jeweler to execute the technical specifications and sample process. Most ideas start with an overall style direction for the season—a vision and a sketch. Her talent and her process is driven by her intuition with respect to what birdgirls will want to wear in their tomorrows.
Jenny’s birth name is Jennifer Lynn Bird, but she has been called Jenny her whole life, so...yes!
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