WHERE CAN I FIND JB IN-STORE?
Our entire collection (including RAREBIRDS) is available on jenny-bird.ca. We are sold in over 500 stores worldwide. To find a stockist in your area, click here.
WHAT IS YOUR SHIPPING POLICY?
We ship worldwide. Get free shipping in Canada on any order valued at $75 or above before taxes. For more information click here.
Orders are all shipped from our Mississauga based warehouse.
WHAT IS YOUR RETURN POLICY?
Jenny Bird will accept merchandise in its original un-used condition for a refund or exchange within 14 days from the date you receive your product. Sale items are subject to restrictions. For pieces purchased from a stockist, please contact them for their policies. For more information, click here.
July 12-25, 2018: Summer Sale items marked down 20-30% are not eligible for a refund and for Exchange/Credit only. Items marked 50% off are final sale
MODIFY OR CANCEL YOUR ORDER
If you have placed your order in error, please contact us within 30 minutes of placing said order to either cancel or modify it (this includes shipping address errors). We will do our best to help you before your order is shipped, however, if it has been placed outside of business hours (Mon-Fri, 9AM - 5PM), it cannot be modified or cancelled.
DISCOUNT CODES, SALES, AND PROMOTIONS
Any purchases made using discount codes, and/or promotions are subject to restrictions and exclusions on certain products. Purchases made using a promo code given through the spin to win email sign up can be returned or exchanged as per our regular return policy.
July 12-25, 2018: Summer Sale Discount 20-50% items are not eligible for any additional discounts.
PRICE ADJUSTMENT POLICY
If you have recently made a purchase that is now on sale, we will offer price matching back dated to June 28, 2018. Due to the high volume of requests, we will tend to price-matching on Monday July 16th, and kindly ask for your patience as we work through each one.
Price Adjustment policy details:
1. If you used a promo code on your original order, we do not allow the promo code to be used on sale items; if the sale gives you a better deal, we will calculate the difference and refund accordingly.
2. If your promo code is overrided by the sale discount, we will issue a new code of that value to use on a future purchase.
3. Once your order has been price matched, if the subtotal after discount is below $75, shipping fees will be deducted from your refund.
I WANT TO GIVE JENNY BIRD JEWELRY AS A GIFT, WILL THEY SEE THE PRICE?
All of our products are shipped in a Jenny Bird dust bag and matching box so you can ship right to the recipient if you wish! The invoice does not show the prices of your items and you can even add a gift message to the invoice on the check out page.
HOW DO I SIGN UP FOR THE NEWSLETTER?
For a helpful step-by-step guide to the newsletter sign up process, please click here.
DO YOU OFFER REPAIRS/REPLACEMENTS?
We aim to manufacture the highest quality product possible. In the event that a damage does occur outside of normal wear and tear, please email us and describe the issue in detail. Include your name, phone number, and a picture of the product that shows us the issue. We will be happy to do what we can to get your favorite JB piece back to new.
WHERE ARE THE JEWELS MADE?
Our jewellery is manufactured in Qingdao, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. It is of the utmost importance to owners Jenny and Adam that Jenny Bird products are sourced and manufactured responsibly.
To learn more, click here.
WHAT MATERIALS ARE USED?
Brass is the base metal used for the majority of the pieces and parts. The brass is then electroplated in 14K gold, rhodium, sterling silver, or rose gold. On some styles, genuine leather is used for closures, reconstituted stone, lucite and/or glass is used for stone details, and a jewellers adhesive is used for setting stones. The Blanc Collection pieces are made using white paint that is sprayed on. It is very strong, and is the same paint used on cars.
WHAT IS THE DIFFERENCE BETWEEN HIGH POLISH & ANTIQUE FINISHES?
Metal oxidation is a chemical process by which an ionic chemical reaction occurs at the surface of a metal when in the presence of oxygen; it gives off an antique finish to your jewels, whereas high polish remains shiny. See image below.
Follow these simple steps to keep your jewels looking their best year after year:
AVOID direct contact with beauty products such as perfume, hairspray, deodorant and makeup.
ALWAYS remove your jewellery before swimming, bathing or showering.
TO CLEAN your jewellery, wipe with a soft moist cloth and mild soap, avoid harsh detergents
and never use jewellery cleaner on fashion pieces.
STORE each piece separately. The best way to store your necklaces is to hang them.
We are committed to producing top-in-industry quality jewellery with a superior plating thickness. However, if your jewels are exposed to the products above, some tarnishing may occur. It may also naturally occur from certain skin’s PH levels.
DO MY BLANC COLLECTION JEWELS NEED EXTRA CARE?
Yes. All of the above applies, but when storing your white pieces, store them separately from all other jewelry, preferably in its own box, to avoid scratching. Do not store your jewelry in any coloured pouches, as the colour may transfer onto the pieces. Store your Blanc Collection earrings individually.
Wipe your piece with a soft, moist cloth using mild soap. If discoloration is still present, and you feel the product has not met with our top quality standards, please don’t hesitate to get in touch with customer service.
Jenny leads the design on every piece, working alongside our Design Director and local Toronto bench jeweler to execute the technical specifications and sample process. Most ideas start with an overall style direction for the season—a vision and a sketch. Her talent and her process is driven by her intuition with respect to what birdgirls will want to wear in their tomorrows.
Jenny’s birth name is Jennifer Lynn Bird, but she has been called Jenny her whole life, so...yes!