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FAQs

Shipping & Returns

When will I receive my order?

Do you ship to the U.S. or Internationally?

How do I track my order?

What is your return policy?

How do I start a return?

Order Inquiries

Can I change or cancel my order?

Can I pre-order an item?

Can I get notified for restocks?

Can I buy JENNY BIRD in-store?

Can I ship my order as a gift?

Payment Methods

What payment methods do you accept?

Are there international transaction fees?

How do I use discount or promo codes?

How do I use my gift card?

How do I use Afterpay?

Packaging & Materials

What materials are used?

Where are the pieces made?

What kind of packaging do you have?

Product Care

How do I take care of my Pearls & Shells?

How do I take care of my sunglasses?

How do I take care of my FINE pieces?

How do I take care of my Puffy Pouch?

How do I take care of my Travel Case?

Online Safety

How to spot fraudulent behaviour?