Shipping and Return Policy
FREE SHIPPING on all orders within Canada.
| UPS Standard (2-5 Business Days) |
Canada Post Expedited (2-5 Business Days) |
UPS -Next Day Delivery | |
| ZONE 1 | $8 | $10 | $15 |
| ZONE 2 | $8 | $10 | $15 |
| ZONE 3 | $8 | $10 | $15 |
| USA | $20* |
Canada Post Tracked Shipment (5-10 Business Days) |
| International | $45* |
USPS Global Priority (1-2 Weeks) |
| Japan and United Arab Emirates | $80* |
International Express Shipping (1-2 Weeks) |
*Additional duties may apply upon arrival. JENNY BIRD is not responsible for these additional costs.
Express / Next Day Shipping Policy
PLEASE READ ME, #BIRDGIRLS
Just as a heads up, if you choose the NEXT DAY shipping option, it must occur before 1:30PM EST in order to receive your JB order the following business day.
Pre-Order Policy
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
Return Policy
Please note: Items purchased that are on sale or full priced items purchased using a discount code or in conjunction with a promotion are FINAL SALE. These items are not eligible for return, exchange or store credit. Exceptions will be made for discount codes on a case by case basis
JENNY BIRD will accept merchandise in its original, unworn condition for a refund or store credit when accompanied by the original sale confirmation within 30 days of receiving your product. All sale items are considered FINAL SALE.All refunds will be applied to the form of payment used on the original order. We do not currently accept exchanges, however store credits will be issued in the form of an e-gift card for www.jenny-bird.ca. JENNY BIRD does not offer refunds or credit on shipping fees.
JENNY BIRD reserves the right to refuse returned products that have been used, worn or altered in any way. Please include the original packaging with your return.
Should you have additional questions, please email customerservice@jenny-bird.com.
ISSUING YOUR RETURN
To request a return, please email us within 30 days of receiving your purchase with the reason for your return. Please do not return your package before contacting our Customer Care team. Return instructions will be issued immediately.
Please ensure all returned product(s) are in their original, unused condition, including packaging and your printed order confirmation or shipping invoice. This can be found in the black envelope that arrives with your order.
We process returns on the Wednesday of each week, at which time you will receive an email notification. Please note that your banking institution may require additional days to process the refund.
Please note: All return shipping fees are to be paid by the customer.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.