SHIPPING
SHIPPING AND PROCESSING TIME
During this busy holiday season, your order may arrive slightly later than usual. We appreciate your patience and your parcel will be with you soon.
CANADA
1 Day Shipping - Greater Toronto Area
We offer a free one-day shipping service in some parts of the Greater Toronto Area. If your shipment qualifies for one-day shipping this option will appear at checkout. Orders must be placed before 2:00 p.m. EST Monday to Thursday to qualify and will be delivered between 9:00 a.m. - 9:00 p.m. EST the next business day. Orders placed after the cut-off time will be delivered in two business days. i.e.—orders placed Friday, Saturday or Sunday will be delivered by the following Tuesday before 9:00 p.m. You will receive a text message when your shipment is out for delivery.
Standard Shipping - Ships via Fedex & Canada Post
While there may be occasional delays, below is an estimate of when you can expect your JB delivery:
Ontario: 1-2 business days
British Columbia, Alberta, Saskatchewan and Manitoba: 3-4 business days
Quebec, Nova Scotia, New Brunswick, PEI and Newfoundland: 3-4 business days
Yukon, Northwest Territories and Nunavut: 5-6 business days
Express Shipping
Order by 2 p.m. EST Monday to Friday for next business day delivery
1 Day - $20
| Total Transit Days (Business Days) | Shipping Fee | Order Deadline for Dec. 23rd Delivery (Order by 1:30pm EST) | |
|---|---|---|---|
| Standard Shipping | |||
| ON, QC | 2 | Free | Dec. 21 |
| AB, PEI, NB | 4 | Free | Dec. 19 |
| SK, BC, NB, NS, NL | 6 | Free | Dec. 15 |
| YT, NT, NU | 8 | Free | Dec. 13 |
| 1-3 Day Shipping | |||
| Toronto (eligible postal codes) | 1-3 | Free | Dec. 21 |
| Express Shipping | 2 | $20 | Dec. 21 |
| Total Transit Days (Business Days) | Shipping Fee | Order Deadline for Dec. 23rd Delivery (Order by 1:30pm EST) | |
|---|---|---|---|
| Standard Shipping | |||
| Orders Over $95 | Free | ||
| Orders Under $95 | $10 | ||
| ON, QC | 2 | Dec. 21 | |
| AB, PEI, NB | 4 | Dec. 19 | |
| SK, BC, NB, NS, NL | 6 | Dec. 15 | |
| YT, NT, NU | 8 | Dec. 13 | |
| 1-3 Day Shipping Toronto (eligible Postal Codes) | |||
| Orders Over $95 | 1-3 | Free | Dec. 21 |
| Orders Under $95 | 1-3 | $10 | Dec. 21 |
| Express Shipping | 2 | $20 | Dec. 21 |
*Free Standard Shipping does not apply to PO boxes.
1-3 Day Shipping - Greater Toronto Area We offer a free 1 to 3 shipping service in some parts of the Greater Toronto Area. If your shipment qualifies for 1 to 3 shipping this option will appear at checkout. Orders must be placed before 1:30 p.m. EST to qualify and will be delivered between 9:00 a.m. - 9:00 p.m. EST in 1 to 3 business days. You will receive a text message when your shipment is out for delivery.
UNITED STATES & INTERNATIONAL
For US & International shipping information visit our US & International Shipping page on jenny-bird.com. All orders shipping outside of Canada can be placed on jenny-bird.com.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.