Shipping + Returns

Orders Below $75 and  Next Day Delivery.

*Additional duties may apply upon arrival. Jenny Bird is not responsible for these additional costs.

PLEASE NOTE: if you have received free shipping, but one of your items is on pre-order, it will not ship until all items are available. This may affect delivery time. Please contact us if you need an item sooner, and we can upgrade your shipping option for a small fee.

It will include the following:
Order number
Billing + shipping address
The piece(s) you bought
Style name + number

Once your jewels have been shipped, you will receive an email with your Canada Post tracking number.

HOLIDAY EXCHANGE & RETURN POLICY
We have extended our exchange and return policy for the holidays. Any purchases made between November 24 and December 22 may be exchanged or returned until January 20, 2018. Please note, any purchases made during the Black Friday Event (November 24 - November 27th) using code BFEVENT are considered final sale and may not be returned, no exceptions. If your purchase was made before November 24 or if you purchase after December 24, our 14-day return/exchange policy remains the same (see full details below). 

Returns

All refunds will be applied to the original form of payment, excluding shipping costs. Jenny Bird is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.

Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund.

Jenny Bird reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.

**PLEASE NOTE: if you partially return an order that initially received free shipping,  an $8-10 shipping fee will be deducted from your refund if the kept item is under $75. 

To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return.

Once approved by a Jenny Bird customer care rep, you will receive a return authorization number (RA#) and return instructions, do not send back your package before receiving an RA.

Please make sure the product is in its original un-used condition and all packaging before sending it back. Items must be returned within 7-10 days of your RA# being received. Please include your completed return form and order receipt in the box.  The returns form is found in the black envelope that came in your package.

All returns should be sent to:
JENNY BIRD HEADQUARTERS
204 -174 SPADINA AVE.
TORONTO, ON M5T 2C2

Please note: All returns are to be paid by the customer. Exchanges are subject to additional shipping fees.

Repairs happen on a case by case basis. Please e-mail us with an image of your jewels prior to mailing it to us. Each repair is different and repair fees will be discussed and agreed upon prior to start of the repair. Please mail jewels to the address above. Include your name, phone number, email address and return address with a brief description on what needs to be repaired.

If a product arrives damaged or defective, please e-mail us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective along with an image of the item. Jenny Bird will assess the item to determine whether it is a manufacturing defect or natural wear and tear of the product.