Shipping + Returns
Items purchased from the SALE section during the Archive Sale are FINAL SALE. Not eligible for return, exchange or store credit.
We have extended our exchange and return policy for the holidays! Any purchases made between November 24 and December 22 may be exchanged or returned until January 15, 2018.
FREE SHIPPING on all orders over $75 within Canada.
| UPS Standard (2-5 Business Days) |
Canada Post Expedited (2-5 Business Days) |
UPS -Next Day Delivery | |
| ZONE 1 | $8 | $10 | $15 |
| ZONE 2 | $8 | $10 | $15 |
| ZONE 3 | $8 | $10 | $15 |
| USA | $20* |
Canada Post Tracked Shipment (5-10 Business Days) |
| International | $45* |
USPS Global Priority (1-2 Weeks) |
| Japan and United Arab Emirates | $80* |
International Express Shipping (1-2 Weeks) |
*Additional duties may apply upon arrival. Jenny Bird is not responsible for these additional costs.
PLEASE NOTE: if you have received free shipping, but one of your items is on pre-order, it will not ship until all items are available. This may affect delivery time. Please contact us if you need an item sooner, and we can upgrade your shipping option for a small fee.
It will include the following:
Order number
Billing + shipping address
The piece(s) you bought
Style name + number
Once your jewels have been shipped, you will receive an email with your Canada Post tracking number.
Returns
Items purchased from the SALE section during the Archive Sale are FINAL SALE. Not eligible for return, exchange or store credit.
All refunds will be applied to the original form of payment, excluding shipping costs. Jenny Bird is not responsible for any returns that are lost, damaged or sent to the wrong address. Please note there will be a fee for returns sent to the wrong address, which will be reflected in your refund amount.
Once your refund has been issued, you will be notified via the email we have on file. Please note that your banking institution may require additional days to process the refund.
Jenny Bird reserves the right to refuse returned products that have been used, worn or altered in any way. All packaging must be included in your return.
**PLEASE NOTE: if you partially return an order that initially received free shipping, an $8-10 shipping fee will be deducted from your refund if the kept item is under $75.
To request a return or exchange, please e-mail us within 14 days of your purchase with the reason for your return.
Once approved by a Jenny Bird customer care rep, you will receive a return authorization number (RA#) and return instructions, do not send back your package before receiving an RA.
Please make sure the product is in its original un-used condition and all packaging before sending it back. Items must be returned within 7-10 days of your RA# being received. Please include your completed return form and order receipt in the box. The returns form is found in the black envelope that came in your package.
All returns should be sent to:
JENNY BIRD HEADQUARTERS
174 SPADINA AVE. UNIT 100
TORONTO, ON M5T 2C2
Please note: All returns are to be paid by the customer. Exchanges are subject to additional shipping fees.
1. Your package is received at Jenny Bird past the 10-day window since receiving your RA#.
2. Your item(s) are defective, worn or damaged.
If a return is deemed unacceptable, it can be returned to the customer at the customer's expense.
RETURN TO SENDER POLICY
Orders that have had multiple failed delivery attempts will be returned to sender. Orders are returned to the Jenny Bird corporate office in Toronto, Canada. This may occur in instances when:
- The addressee has provided an incorrect or non-existent address
- The item is refused by the addressee
- The addressee has not picked up their package from a pre-designated pick-up point after a certain number of business days
Jenny Bird will not cover shipping fees on orders that come back to our studio as Return to Sender. You will be charged an additional shipping fee to have your order resent to you.
To ensure you do not miss delivery attempts, monitor thetracking numberincluded in your shipping confirmation email.
Repairs happen on a case by case basis. Please e-mail us with an image of your jewels prior to mailing it to us. Each repair is different and repair fees will be discussed and agreed upon prior to start of the repair. Please mail jewels to the address above. Include your name, phone number, email address and return address with a brief description on what needs to be repaired.
If a product arrives damaged or defective, please e-mail us within 5 business days of the date of delivery to request a replacement item. Please include a brief description about what is damaged/defective along with an image of the item. Jenny Bird will assess the item to determine whether it is a manufacturing defect or natural wear and tear of the product.