FREE STANDARD SHIPPING ON ORDERS TILL DECEMBER 16TH

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Region:
  • US  
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  • SHOP
    • Earrings
    • Necklaces
    • Bracelets
    • Rings
    • Pins
    • SETS
    • GIFT CARDS
    • BEST SELLERS
    • Shop All
  • COLLECTIONS
    • LOVE COLLECTION
    • BEST SELLERS
    • HOLIDAY18
    • GOLD
    • SILVER
    • TWO-TONE
    • BLANC
    • RAREBIRD
  • LOOKBOOKS
    • LOVE
    • FALL/WINTER
    • SUMMER
    • ALL LOOKBOOKS
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  • Shipping and Return Policy


     

     

    CANADIAN SHIPPING RATES

    FREE SHIPPING on all orders over $75 within Canada.

    UPS Standard
    (2-5 Business Days)
    Canada Post Expedited
    (2-5 Business Days)
    UPS -Next Day Delivery
    ZONE 1
    $8
    $10 $15
    ZONE 2
    $8
    $10
    $15
    ZONE 3
    $8
    $10
    $15

     

    Jenny Bird Canadian Shipping Zones

    SHIPPING TO THE USA?
    USA $20* Canada Post Tracked Shipment
    (5-10 Business Days)
    *Additional duties may apply upon arrival. JENNY BIRD is not responsible for these additional costs.

     

    INTERNATIONAL SHIPPING
    International $45* USPS Global Priority
    (1-2 Weeks)
    Japan and United Arab Emirates $80* International Express Shipping
    (1-2 Weeks)

    *Additional duties may apply upon arrival. JENNY BIRD is not responsible for these additional costs.

    Express / Next Day Shipping Policy

    PLEASE READ ME, #BIRDGIRLS
    Just as a heads up, if you choose the NEXT DAY shipping option, it must occur before 1:30PM EST in order to receive your JB order the following business day.

    Pre-Order Policy

    If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.

    ORDER CONFIRMATION

    Once you place an order, a confirmation email will be sent to the email you provided.

    It will include the following:
    Order number
    Billing + shipping address
    Style name(s) + number(s)

    Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.

    Return Policy

    Please note that all Black Friday/Cyber Monday Sales are FINAL SALE and will not be eligible for return, exchange or store credit.

    JENNY BIRD will accept merchandise in its original, unworn condition for a refund or store credit when accompanied by the original sale confirmation within 30 days of receiving your product. All sale items are considered FINAL SALE.

    All refunds will be applied to the form of payment used on the original order. We do not currently accept exchanges, however store credits will be issued in the form of an e-gift card for www.jenny-bird.ca. JENNY BIRD does not offer refunds or credit on shipping fees. 

    JENNY BIRD reserves the right to refuse returned products that have been used, worn or altered in any way. Please include the original packaging with your return.

    Should you have additional questions, please email customerservice@jenny-bird.com.

    ISSUING YOUR RETURN

    To request a return, please email us within 30 days of receiving your purchase with the reason for your return. Please do not return your package before contacting our Customer Care team. Return instructions will be issued immediately.

    Please ensure all returned product(s) are in their original, unused condition, including packaging and your printed order confirmation or shipping invoice. This can be found in the black envelope that arrives with your order.

    We process returns on the Wednesday of each week, at which time you will receive an email notification. Please note that your banking institution may require additional days to process the refund.

    Return Address: 

    JENNY BIRD HEADQUARTERS
    CUSTOMER CARE TEAM
    174 SPADINA AVE. UNIT 100
    TORONTO, ON M5T 2C2

    Please note: All return shipping fees are to be paid by the customer.

    DEFECTS

    If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.

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    • Need help?
    •   1-844-520-BIRD
    •   customerservice@jenny-bird.com

    © COPYRIGHT 2008 - 2019 JENNY-BIRD.CA ALL RIGHTS RESERVED

    Region:
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