SHIPPING
FREE SHIPPING on all orders within Canada
SAME DAY SHIPPING
We offer a free same-day shipping service in some parts of the Greater Toronto Area. If your shipment qualifies for same-day shipping this option will appear at checkout. Orders must be placed before 12:30pm EST Monday to Friday to qualify and will be delivered between 5:00pm - 9:30pm EST that same day. Orders placed after the cut-off time or on weekends will be delivered the following business day. You will receive a text message when your shipment is out for delivery.
INTERNATIONAL SHIPPING
Free Shipping on all orders within Continental US
International - $35 - DHL 2-5 Business days
Hawaii, Puerto Rico, Japan and United Arab Emirates $52 - DHL 2-5 Business days
Australia & New Zealand - $48 - DHL 2-5 Business Days
* Duties and taxes may apply upon arrival. JENNY BIRD is not responsible for these additional costs.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.