Returns
Gift Cards, Pre-Styled Anklet Stacks, Super Solvers and pieces marked as "Final Sale" are considered final sale and not eligible for return, exchange or store credit.
We will happily accept merchandise in its original, unworn condition for a refund when accompanied by the original sale confirmation within 14 days of receiving your product. If you purchase an item at full price using a discount code, we will accept the return and issue a refund or JB Credit. You will be refunded for the dollar amount paid for the item only.
We provide free returns for orders purchased in Canada and the Continental U.S. In order to process a free return within Canada and the Continental U.S., you must use our Returns Portal. Any shipping labels created or shipping costs incurred outside of our Returns Portal will not be reimbursed. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email hi@jenny-bird.com to initiate the return process.
START A FREE RETURN
Exchanges
At this time, we are not offering exchanges on items purchased from jenny-bird.com and jenny-bird.ca. If you would like to exchange an item you purchased at one of our retail partners, please contact them to initiate that process.
Fine Collection
We offer replacements for select Fine Collection pieces through our 2 year warranty policy. See details here.