Let Us Help
Contact Us
customercare@jenny-bird.com
CALL
(647) 346-2473
TEXT
(647) 492-5391
LIVE CHAT
Mon - Thu, 9am - 7pm ET
Fri - Sat, 9am - 5pm ET
Press
For any media, stylist, or influencer inquiries please email emmalee@jenny-bird.com.
FAQS
Shipping & Returns
When will I receive my order?
Shipments within Canada are estimated to be delivered between 1-6 business days, and can vary depending on the destination. Orders placed after 1:30 PM ET will ship out the following business day.
Location
Delivery Time
Delivery Method
Shipping Fee
ON
1 day
Next Business Day (GTA)
Free for orders over $100
$10 for orders under $100
1-2 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
1-2 days
PO Box
$10
1 day
FedEx Next Day
$40
AB,SK, MB, BC, QC, SK, BC, NB, NS, PEI
3-4 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
3-4 days
PO Box
$10
1 day
FedEx Next Day
$40
NL
5-6 days
Canada Post Expedited
Free for orders over $100
$10 for orders under $100
3-4 days
PO Box
$10
1 day
FedEx Next Day
$40
YT, NT, NU
5-6 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
5-6 days
PO Box
$10
1 day
FedEx Next Day
$40
Next Business Day (GTA)
We offer free Next Business Day shipping in some parts of the Greater Toronto Area (GTA). If your shipment qualifies, this option will appear at checkout. Orders must be placed before 1:30 PM ET to qualify and will be delivered between 9 AM - 9 PM ET in 1 business day.
Do you ship to the U.S. or Internationally?
For more information, visit our U.S. & International shipping page on jenny-bird.com. All orders shipping outside of Canada can be placed on jenny-bird.com.
How do I track my order?
We always do our best to ensure that your orders arrive to you on time. You can track it online through the link provided in your shipping confirmation email. Please allow for 24-48 hours from receiving your link to activate.
What is your return policy?
Full priced items are eligible for returns within 14 days of receiving your product. Items purchased on sale are considered final sale and not eligible for return. This includes items under the New Markdowns section of our website as well as any pieces discounted 15% or more during our 4 Hour Sale. Super Solvers and XO Studs are final sale and cannot be discounted.
If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.
We provide free returns for orders purchased in Canada and the Continental U.S. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email customercare@jenny-bird.com to initiate the return process.
START A FREE RETURN
How do I start a return?
We provide free returns for orders purchased in Canada and the Continental U.S. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email customercare@jenny-bird.com to initiate the return process.
START A FREE RETURN
Full priced items are eligible for returns. Items purchased on sale are considered final sale and not eligible for return. This includes items under the New Markdowns section of our website as well as any pieces discounted 15% or more during our 4 Hour Sale. Super Solvers and XO Studs are final sale and cannot be discounted.
If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.
Order Inquiries
Can I change or cancel my order?
Our warehouse packs your order at lightning speed, so once you've placed the order, we cannot make changes. However, we may be able to cancel your order so you can place a new one. We recommend that you reach out to our Customer Care team as soon as possible so that we can try our best to help.
Can I pre-order an item?
In order to reserve some of our must-have pieces, we offer a Pre-Order option. In this case, you will be charged immediately, and your item will ship to you by the indicated date.
Can I get notified for restocks?
If the style you are looking for is not available but is being restocked, you can opt in by providing your email address to be notified when it becomes available on the product page. Once the product is back in stock and ready to ship, you will receive an alert via email.
Can I buy JENNY BIRD in-store?
We are sold in over 500 retail stores worldwide. If you are looking for a specific piece, please contact your local store in advance to make sure they stock it, as they do not carry the complete assortment of all of our collections.
FIND A STORE
Can I ship my order as a gift?
All of our products are shipped in a JENNY BIRD branded box so you can ship directly to the receiver. We also offer an option to include a complimentary gift message on a notecard, and cost is not listed on the invoice.
Payment Methods
What payment methods do you accept?
We happily accept major credit cards including Visa, Mastercard and American Express Credit Cards. We also accept and Paypal. Gift Cards (physical and digital) can also be used to pay for your order. We offer AfterPay as a method of payment splitting as well.
Are there international transaction fees?
It is possible you may be charged an international transaction fee by your bank if you are shopping outside of Canada or the U.S. Please inquire with your bank or credit card company before checking out. JENNY BIRD is not responsible for any international transaction fees charged to you by your bank or credit card.
How do I use discount or promo codes?
Enter your discount or promo code at checkout to apply it to your order.
At our discretion, we will exclude certain products and/or collections from discount codes, sales and promotions. Currently, Fine Jewelry, Gift Cards, Super Solvers, XO Studs, Kits, Bundles and Boxes are not eligible for discount, sale or promotion. Only one discount code, offer or promotion is valid per order. Discount codes, sales and promotions cannot be applied to previous purchases unless otherwise noted. Discount codes are valid one time per user unless otherwise noted.
For issues with discount or promo codes not working at checkout, please reach out to our Customer Care team directly at customercare@jenny-bird.com. Eligible discount codes can be applied retroactively within 2 business days of your order being placed.
How do I use my gift card?
Enter your gift card at checkout when making a purchase at jenny-bird.com and jenny-bird.ca. Purchases are deducted from the card balance. Treat this card like cash—JENNY BIRD is not responsible for lost, stolen or damaged cards or any unauthorized card use. Gift cards are final sale, and cannot be returned, exchanged or returned for cash except as required by law. This gift card has no expiration date. By using this card, you accept these terms and conditions.
How do I use Afterpay?
Afterpay is a payment program that allows you to split your purchase into four installments, using either a credit or debit card. Instead of a one-time lump sum, your purchase price will be split into 4 payments and your card will be charged every 2 weeks without incurring interest. So you can buy now, and break up the cost over time. At checkout, you’ll be billed for the first 25% of your purchase total.
How do I sign up for an AfterPay account?
When you’re checking out at purchase on jenny-bird.com or jenny-bird.ca, you’ll be offered the option to use Afterpay. First-time customers will need to register with Afterpay, provide payment details and must be of the age of majority in your state, province, territory, a resident of Canada or the United States, and meet additional eligibility criteria to qualify. Once that information is submitted, you’ll be notified instantly about the approval.
Why was I not approved to use AfterPay?
Afterpay is committed to responsible spending, so they use a variety of factors to determine eligibility. As such, they do not approve 100% of orders.
Can I use AfterPay to buy anything?
You can use Afterpay to purchase anything except JENNY BIRD gift cards, but there is a minimum spend requirement of $75 CAD (before tax and shipping).
How do refunds and returns work?
Refunds and returns are completed as usual through JENNY BIRD. Once we process the return, we’ll notify Afterpay and they will refund any previous payments and cancel any future installments.
Refunds and returns are completed as usual through JENNY BIRD. Once we process the return, we’ll notify Afterpay and they will refund any previous payments and cancel any future installments.
How do refunds and returns work?
Afterpay offers assistance through their website, and via telephone from 9 AM to 5 PM CST at 1-833-386-0210.
Will AfterPay affect my credit?
Nope! Because Afterpay never does credit checks or reports late payments, your credit score or credit ranking will not be impacted.
Packaging & Materials
What materials are used?
Brass is the base metal used for the majority of the pieces, as well as stainless steel. The base metal is then electroplated in 14K gold, rhodium or silver. We also use freshwater pearls, glass beads, biodegradable acetate and recycled steel and copper.
Sunglasses
JB SUN is sustainably made from a variety of materials chosen for minimal environmental impact. The frames are all hand-crafted from biodegradable acetate and recycled steel. The lenses are composed of green nylon, as opposed to conventional petroleum-based lenses. The hinges are composed of recycled steel, and the temple tips are made from recycled copper with either a high polish silver or gold finish. For more details on the materials, see the Details section on the product pages.
FINE
Our FINE pieces are responsibly produced in Thailand and China using suppliers who are part of the Responsible Jewelry Council. The Ear Cuff, Studs and Huggies are made of solid 14K gold. The Studs containing gemstones are made of solid 14K recycled gold. The stones in the studs are hand set genuine London Blue Topaz and White Sapphire. For more details on the materials, see the Details section of the product pages.
Where are the pieces made?
Most of our jewelry is manufactured in Qingdao, China. The scenic port city of Qingdao is located on the east coast of China in the Shandong province just South-East of Beijing. It is of the utmost importance to owners Jenny and Adam that our products are sourced and manufactured responsibly. To learn more about our process, click here.
What kind of packaging do you have?
Our shipping boxes are made from recycled materials and can be recycled again, or saved for another use.
Jewelry
The honeycomb packing paper, which serves as a cushy hug for your jewels in transit, can be recycled. Or, use it instead of bubble wrap to store breakable items around your home. We’ve integrated Jenny’s thoughtful approach to design with paper drawer boxes, which serve as travel vessels and storage for our JB pieces. Use them to house your JB jewels or recycle them. Check your local disposal guidelines for specifics.
Sunglasses
Your sunglasses will arrive wrapped in the 100% recycled PET microfiber polishing cloth and tucked inside the branded pouch and sealed in a compostable zip bag. The pouch filling is 100% RPET. We encourage you to wrap the cloth around the lenses when you’re not wearing them. The honeycomb packing paper will provide additional protection and can be recycled.
FINE
Your FINE pieces will arrive packaged in plastic and magnet free box made using recycled materials and FSC certified paper. It is printed with soy ink and a water-based coating. To recycle, simply remove the insert and recycle the box. Your fine pieces are wrapped in a microfiber pouch.
Product Care
How do I take care of my jewelry?
Follow these simple steps to keep your jewelry looking their best:
Limit exposure to water, perfume, sunscreen, lotion and hairstyling products.
Remove your jewelry before swimming, bathing or showering.
Store pieces separately, and hang necklaces to keep them from tangling.
Wipe clean with a soft cloth, and do not use conventional fine jewelry cleaner.
We are committed to producing top quality jewelry with superior plating thickness. However, if your jewels are exposed to the products or water as per above, some tarnishing may occur. Additionally, your own pH may impact the life cycle of your jewelry.
How do I take care of my sunglasses?
Please only use the provided microfiber pouch to clean your lenses. Due to the nature of biodegradable acetate, leaving your frames in a high-temperature setting (i.e. inside your car) or direct sunlight may lead to warping. See the included Manufacturer Information Booklet included with your JB SUN package for more details to ensure your eyewear stays in excellent condition for years to come.
How do I take care of my FINE pieces?
Our FINE pieces are made of solid 14K gold, so you're free to keep them on when swimming, bathing, or showering. Follow these simple steps to keep your jewelry looking their best:
Swirl a few drops of dish soap with warm water and gently soak the piece for a few minutes.
Dry by patting with a lint-free cloth.
Store pieces separately in a safe place.
Online Safety
How to spot fraudulent behaviour?
We have been made aware that some of our customers, partners and creators are being targeted by fraudulent individuals impersonating JENNY BIRD team members through email and social media platforms.
Your safety is of utmost importance to us, and we want to ensure each and every one of you is being safe online and offline. Please be aware that we will only contact our customers through our official social media accounts, which are linked here: Instagram, TikTok, Facebook and Pinterest. Any messages received in relation to JENNY BIRD and a collaboration, sampling, photoshoot or banking information via another social media profile is considered fraudulent and should be reported immediately.
We would also never ask you to click a link to continue the conversation. Similarly, if we need to contact you via email, our team will only reach out to you via an official JENNY BIRD email ending in @jenny-bird.com.
How to Report
If you have recently been contacted in any capacity by anyone who claims they are part of JENNY BIRD and the message has not been sent from an official JENNY BIRD social media account, phone number or email address, please follow the steps below:
Do not respond or engage by clicking any links they shared.
Report the profile through the social media platform.
Forward any fraudulent correspondence to our Customer Care team so it can be reported.
If you are unsure of the legitimacy of a JENNY BIRD related email or message, please contact us at customercare@jenny-bird.com.
Shipping
Delivery time is quoted in business days. Orders placed after 1:30 PM ET will ship out the next business day.
Location
Delivery Time
Delivery Method
Shipping Fee
ON
1 day
Next Business Day (GTA)
Free for orders over $100
$10 for orders under $100
1-2 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
1-2 days
PO Box
$10
1 day
FedEx Next Day
$40
AB,SK, MB, BC, QC, SK, BC, NB, NS, PEI
3-4 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
3-4 days
PO Box
$10
1 day
FedEx Next Day
$40
NL
5-6 days
Canada Post Expedited
Free for orders over $100
$10 for orders under $100
3-4 days
PO Box
$10
1 day
FedEx Next Day
$40
YT, NT, NU
5-6 days
FedEx Economy
Free for orders over $100
$10 for orders under $100
5-6 days
PO Box
$10
1 day
FedEx Next Day
$40
Next Business Day (GTA)
We offer free Next Business Day shipping in some parts of the Greater Toronto Area (GTA). If your shipment qualifies, this option will appear at checkout. Orders must be placed before 1:30 PM ET to qualify and will be delivered between 9 AM - 9 PM ET in 1 business day.
U.S. & International
For more information, visit our U.S. & International shipping page on jenny-bird.com. All orders shipping outside of Canada can be placed on jenny-bird.com.
Pre-Order Process
If an item in your order is on pre-order, your entire order will ship once all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
Order Confirmation
Once you place an order, a confirmation email will be sent to the email you provided. It will include your order number, billing and shipping address, style name(s) and number(s). Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number. It may take up to 48 hours for your tracking number to be activated.
Imperfect Pieces
If any of your products arrive damaged or defective, please email us at customercare@jenny-bird.com within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.
Returns
We will happily accept merchandise in its original, unworn condition for a refund when accompanied by the original sale confirmation within 14 days of receiving your product.
Full priced items are eligible for returns. Items purchased on sale are considered final sale and not eligible for return. This includes items under the New Markdowns section of our website as well as any pieces discounted 15% or more during our 4 Hour Sale. Super Solvers and XO Studs are final sale and cannot be discounted.
If you purchase an item at full price using a discount code, we will accept the return and issue a refund. You will be refunded for the dollar amount paid for the item.
We provide free returns for orders purchased in Canada and the Continental US. At this time, we do not offer free returns on international orders. If you are an international customer and need to make a return, please email customercare@jenny-bird.com to initiate the return process.
START A FREE RETURN
Sunglasses
Should sunglasses be returned with signs of wear or damage such as a broken arm, shattered or scratched lenses, we will be unable to fully refund you. All original components of the JB SUN package must be included with the return—including the branded puff pouch and cleaning cloth. Failure to include all original pieces may result in an incomplete refund.
FINE
We happily accept returns on FINE jewelry for any unworn pieces within 14 days of delivery date. You will be fully refunded for your order. We do not offer replacements on FINE jewelry.
Size Guide
Find your best fit. Start by selecting a category below:
Anklets
Our anklets were designed to fit a little looser, and should drape around your ankle.
Cut out an even strip of paper, string or our JB Sizer.
Position our JB Sizer or measuring tape around the circumference of your ankle, on or below your ankle bone (most anklets fall here). To avoid stressing the chain, consider adding an extra 3/4 inch to this measurement.
Mark the spot where it meets. Measure the distance with a ruler or soft measuring tape (in inches).
See our measurement chart to determine your ideal anklet size.
Anklet Name
Max. Anklet Length*
Your Measurement
Length with 2" Small Chain Extender (Not included)**
Dane 9"
9 1/16”
8 ⅜” or less
Not compatible
Dane 10"
10"
8 ⅜” - 9 ¼”
Not compatible
Delphine
8 ½” - 11”
10 ¼” or less
10 ½” - 13”
Francis
9 3/16” and 10 ⅞”
8 ⅜” - 10 ⅛”
Not compatible
Gia
10 ¼”
9 ½” or less
Not compatible
Harvey 9"
9 3/16"
8 ⅜” or less
Not compatible
Harvey 10"
10 ¼”
8 ⅜” - 9 ½”
Not compatible
Henry
9 ⅛” and 10 ⅞”
8 ⅜” - 10 ⅛”
Not compatible
Maren
10 ⅞"
10 ⅛” or less
10 ½” - 12 ⅞"
Milly
11"
7 ¾” - 10 ¼”
10 ½” - 13 ⅞"
Rae
10 ⅞"
10 ⅛” or less
10 ½” - 12 ⅞"
Sylvie
9 - 10 ⅞"
10 ⅛” or less
11 - 12 ⅞"
*All anklets come with built-in extender chain unless specified otherwise
**Add a Small Chain Extender at checkout for extra length on top of the built-in extender
Rings
Our rings are bold and comfortable, designed to be worn individually on each finger.
Cut out an even strip of paper, string or our JB Sizer.
Wrap the paper or string around the base of your finger, just below the knuckle. While doing this, take into account that the ring will need to slide over your knuckle, as many of us have knuckles that are wider than the base of our finger. Our rings were designed to be worn on all fingers, so to give yourself that option, measure your largest finger first.
Ensure that the paper or string is wrapped tightly around your finger for a secure fit. Mark the spot where it meets and measure the distance with a ruler (in mm).
See our measurement chart to find your ideal ring size. If you land on a half-size, size up!
Ring Size
Your Measurement
3
45mm
4
47.5mm
5
50mm
6
52.5mm
7
55mm
8
57.5mm
9
59mm
Bracelets
Our bracelets are designed to be comfortable and stackable, so we like to suggest you have some room around the wrist—but it does come down to personal preference.
Cut out an even strip of paper, string or our JB Sizer.
Wrap the paper or string around your wrist, going past the wrist bone to ensure the bracelet can travel over it. Ensure that the paper or string is wrapped around your wrist the same way you would like the bracelet to fit.
Mark the spot where it meets. Measure the distance with a ruler or soft measuring tape (in inches).
See our measurement chart to determine your ideal bracelet size.
Bracelet Name
Bracelet Length
Your Measurement
Andi Slim Bracelet
6 ⅛ - 7 ⅞”
Less than 7 ⅜”
Balloon Link Bangle
6 ½”
6 ⅛”
Balloon Link Bracelet
8”
7 ⅝” or less
Biggie Chain Bracelet
6 ⅝” - 7 ⅝”
Less than 7 ¼”
Dane Bangle 6”
6 ½”
6 ⅛” or less
Dane Bangle 7”
7 ⅜”
6 ⅛ - 7”
Delphine Bracelet*
5 ½ - 9”
Fixed Size
Gia Bangle
6 ½”
Less than 6 ¼”
Izabella Bangle**
7 ⅞”
Fixed Size
Layla Wrap Bracelet
6 ½” and 7” (wrapped)
Less than 6 ¾”
Ola Bangle
6 ⅝”
Less than 6 ⅜”
Simone Bracelet
7 ⅛”
Less than 6 ⅞”
Sylvie Bracelet*
5 ½ - 9”
Fixed Size
Sofia Bracelet 6”
6 ⅜”
6” or less
Sofia Bracelet 7”
7 ¼”
6 ⅞” or less
Sofia Mega Bracelet
7 ¼”
6 ⅞” or less
Squiggle Bracelet*
5 ½ - 9”
Fixed Size
Stevie Bangle
6 ⅝”
Less than 6 ⅜”
Toni Link Bracelet
6 ¾” and 7 ½”
Less than 7 ⅛”
Walter Bracelet
7”
Less than 6 ¾”
*This bracelet has a fixed slider closure and needs to slide over your hand in order to fit
**This bracelet is not adjustable and needs to slide over your hand in order to fit
Chokers
The most modern way to wear chokers is on the looser side. Follow these tips to find your best fit.
Cut out an even strip of paper or string.
Wrap the paper or string around your neck, at the widest part. Ensure that the paper or string is wrapped around your neck the same way you would like the choker to fit—so it might need a little extra space.
Mark the spot where it meets. Measure the distance with a ruler or soft measuring tape (in inches).
Reference the choker length under 'DETAILS' on the product page to determine fit.