SHIPPING
SHIPPING AND PROCESSING TIME
We are working hard to get your pieces to you as soon as we can. Due to this high-volume period, your order may arrive with a 1-3 day delay. We appreciate your patience with us.
CANADA
Get your gifts fast. Spend $200 and receive FREE Express Shipping until December 21st at 1:30pm.
1 Day Shipping - Greater Toronto Area
We offer a free one-day shipping service in some parts of the Greater Toronto Area. If your shipment qualifies for one-day shipping this option will appear at checkout. Orders must be placed before 2:00 p.m. EST Monday to Thursday to qualify and will be delivered between 9:00 a.m. - 9:00 p.m. EST the next business day. Orders placed after the cut-off time will be delivered in two business days. i.e.—orders placed Friday, Saturday or Sunday will be delivered by the following Tuesday before 9:00 p.m. You will receive a text message when your shipment is out for delivery.
Standard Shipping - Ships via Fedex & Canada Post
While there may be occasional delays, below is an estimate of when you can expect your JB delivery:
Ontario: 1-2 business days
British Columbia, Alberta, Saskatchewan and Manitoba: 3-4 business days
Quebec, Nova Scotia, New Brunswick, PEI and Newfoundland: 3-4 business days
Yukon, Northwest Territories and Nunavut: 5-6 business days
Express Shipping
Order by 2 p.m. EST Monday to Friday for next business day delivery
1 Day - $20
| Table header 0 | Total Transit Days (Business Days) | Shipping Fee |
|---|---|---|
| Standard Shipping | ||
| ON, QC | 2 | Free |
| AB, PEI, NB | 4 | Free |
| SK, BC, NB, NS, NL | 6 | Free |
| YT, NT, NU | 8 | Free |
| 1-3 Day Shipping | ||
| Toronto (eligible postal codes) | 1-3 | Free |
| Express Shipping | 2 | $20 |
| Table header 0 | Total Transit Days (Business Days) | Shipping Fee | Order Deadline for Dec. 23rd Delivery (Order by 1:30pm EST) |
|---|---|---|---|
| Standard Shipping | |||
| Orders Over $100 | Free | ||
| Orders Under $100 | $10 | ||
| ON, QC | 2 | Dec. 21 | |
| AB, PEI, MB | 4 | Dec. 19 | |
| SK, BC, NB, NS, NL | 6 | Dec. 15 | |
| YT, NT, NU | 8 | Dec. 13 | |
| 1-3 Day Shipping Toronto (eligible Postal Codes) | |||
| Orders Over $100 | 1-3 | Free | Dec. 21 |
| Orders Under $100 | 1-3 | $10 | Dec. 21 |
| Express Shipping | 2 | $20 | Dec. 21 |
| Table header 0 | Total Transit Days (Business Days) | Shipping Fee |
|---|---|---|
| Standard Shipping | ||
| Orders Over $100 | Free | |
| Orders Under $100 | $10 | |
| ON, QC | 2 | |
| AB, PEI, MB | 4 | |
| SK, BC, NB, NS, NL | 6 | |
| YT, NT, NU | 8 | |
| 1-3 Day Shipping Toronto (eligible Postal Codes) | ||
| Orders Over $100 | 1-3 | Free |
| Orders Under $100 | 1-3 | $10 |
| Next Business Day Express Shipping | 2 | $40 |
| Shipping Method | Total Transit Days (Business Days) Order by 1:30PM EST | Shipping Fee |
|---|---|---|
| Fedex Economy | ||
| Orders Over $100 | Free | |
| Orders Under $100 | $10 | |
| ON | 1-2 | |
| AB,SK, MB, BC | 3-4 | |
| QC, SK, BC, NB, NS, NL, PEI | 3-4 | |
| YT, NT, NU | 5-6 | |
| Canada Post Expedited | ||
| Orders Over $100 | Free | |
| Orders Under $100 | $10 | |
| NL | 5-6 | |
| Accelerated Next Business Day Toronto (eligible Postal Codes) | ||
| Orders Over $100 | 1 | Free |
| Orders Under $100 | 1 | $10 |
| PO Box Delivery | $10 | |
| ON | 1-2 | |
| AB,SK, MB, BC | 3-4 | |
| QC, SK, BC, NB, NS, NL, PEI | 3-4 | |
| YT, NT, NU | 5-6 | |
| Fedex Next Business Day | 1 | $40 |
*Free Standard Shipping does not apply to PO boxes.
1 Day Shipping - Greater Toronto Area We offer a free 1 day shipping service in some parts of the Greater Toronto Area. If your shipment qualifies for 1 day shipping this option will appear at checkout. Orders must be placed before 1:30 p.m. EST to qualify and will be delivered between 9:00 a.m. - 9:00 p.m. EST in 1 business day. You will receive a text message when your shipment is out for delivery.
UNITED STATES & INTERNATIONAL
For US & International shipping information visit our US & International Shipping page on jenny-bird.com. All orders shipping outside of Canada can be placed on jenny-bird.com.
PRE-ORDER POLICY
If an item in your order is on pre-order, your entire order will not ship until all items are available. This may affect delivery times. Please contact us immediately if you need your items sooner than the pre-order date.
ORDER CONFIRMATION
Once you place an order, a confirmation email will be sent to the email you provided.
It will include the following:
Order number
Billing + shipping address
Style name(s) + number(s)
Once your jewelry has been shipped, you will also receive a shipment confirmation email with your tracking number.
DEFECTS
If any of your products arrive damaged or defective, please email us within one week of delivery to request a replacement. Please include a picture and brief description of the damage/defect.